Aiva by VERLOX
Delegate the daily work
your business keeps repeating.
Aiva carries messages, admin, follow-ups, bookings, customer questions, recurring workflows, and handoffs with Carina intelligence and human oversight.
Powered by Carina. Governed by Scout. Backed by VERLOX humans.
Why Aiva is different
Most AI tools answer prompts. Aiva carries work across channels, follows routines, and knows when a human should step in.
Others
- AI only
- No governance
- Generic workflows
- No escalation path
- Waits for another prompt
Aiva
- AI + human VA backup included
- Built-in governance and full audit log
- Built on real VA operations
- Human reply in your channel
- Carries recurring work end to end
Aiva in action
Four real scenarios. Your Aiva handles them without you.
Inbound enquiries answered, bookings taken, and confirmations sent.
Aria knows your hours, offers, and availability. When James messages on Sunday afternoon, Aria books him in without you lifting a finger. No notifications. No interruptions.
"I stopped checking WhatsApp on weekends. Aria handles it."
Viewings, appointments, and consultations scheduled without back-and-forth email.
Mia knows which slots are free and confirms in real time. No calendar links to send, no follow-up email to compose, no missed replies.
"We cut four hours a week from our admin just on property viewings."
James, VERLOX VA
Hi Helen, I've reviewed invoice 2026-1143. There was an error on the quantity billed. Processing a refund of £87 now. You'll see it within 3-5 working days.When something needs a real person, Aiva steps aside and your VA steps in.
Aiva knows the limits of what it should resolve. Billing disputes, sensitive complaints, and high-stakes decisions go straight to a trained human from the VERLOX VA team. Immediately. Every time.
The handover is invisible to the customer. They stay in the same thread and never know they switched from AI to human.
Mrs Okafor - complaint about missed delivery, unresolved, thread flagged
UrgentMr Chan - booking conflict on Saturday, needs rebooking
Pending[email protected] - chargeback notice received, forward to accounts
Pending8 general enquiries answered automatically: hours, pricing, bookings
DoneSix hours of overnight messages. Two minutes to review. Nothing missed.
Aiva reads every overnight message, replies to the routine ones, and surfaces only the items that genuinely need your attention. Delivered at 6am, before you start work.
"I used to spend 40 minutes every morning catching up. Now I read the briefing over coffee."
Three things every Aiva does
Always on
Answers on WhatsApp, Email, Slack, Telegram, and web chat. No shifts. No holidays. No missed messages.
Knows your business
Train it with your documents, FAQs, and product notes. It stays in character and uses your information accurately.
Knows when to stop
The moment it is uncertain, it escalates to a human. Every time. Without being asked.
Give Aiva the work, context, and boundaries.
Aiva starts with one clear responsibility, learns your business context, then expands into the recurring work you want handled every week.
Define the work
Start with the outcome you want handled: customer replies, admin follow-up, bookings, sales enquiries, property tasks, or a custom workflow.
Add context
Connect channels, upload documents, add FAQs, and set the rules Aiva should follow before it responds or takes action.
Launch with oversight
Aiva handles the routine work, Scout watches the boundaries, and VERLOX humans step in when judgment or sensitivity is required.
You can begin with a narrow workflow and expand from there. Aiva is not locked to one assistant task.
Start with a role. Expand from there.
Choose a starting point for the first workflow, then add more responsibilities as Aiva learns how your business runs.
Customer service
"Do you offer next-day delivery?"
I can answer, check policy, and hand off anything unusual.
Booking assistant
"Can I book a table for Saturday?"
I can check availability, confirm details, and send the follow-up.
Sales qualifier
"What does your service include?"
I can qualify fit, capture context, and route warm leads.
Property enquiry
"Is the flat on Park Road still available?"
I can answer, collect requirements, and arrange the next step.
Tech support
"My login is not working, can you help?"
I can triage, gather details, and escalate when access is sensitive.
Custom role
Describe the work you repeat every week. Your Aiva is configured from your description.
Try this roleWorks where your clients already are
One Aiva, one memory, every channel you connect. Clients never know they switched surfaces.
Clients message on their phone. Your Aiva replies in the thread.
Your Aiva gets its own inbox. Replies land in their email thread.
Lives in your team channels. Knows the context before it replies.
Full two-way messaging. Works in groups and direct messages.
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Set it once. It runs.
Describe a recurring process and it runs on schedule. Even when you are offline.
"I wake up to a sorted inbox. The urgent ones are already flagged."
"Billing closes itself now. Nobody touches it manually."
"Three-touch follow-up runs end to end. We just see the replies."
Your Aiva uses judgment on every step. It does not break when something unexpected happens.
Every Aiva is watched.
Not by you. By us. Three layers of oversight are built into every plan. No add-ons. No separate contracts.
Human backup, always included. Every Aiva has a confidence threshold. When a task is ambiguous, emotional, or outside its scope, it escalates. A trained human from the VERLOX VA team picks up where the Aiva left off. No extra fee. No separate contract.
Every action is watched. Every message sent, every tool called, every automation run passes through Carina's built-in governance layer. It watches for rogue behavior, volume spikes, and repeated failures. If something looks wrong, it pauses the Aiva before your client sees the problem.
A full audit trail on every action. Every message, tool call, and automation run is logged with a cryptographic content hash and stored by VERLOX. The record is complete and tamper-evident. If a client or auditor asks what your Aiva did on a given date, you can show them the exact sequence of events.
| Pure AI tools | Aiva from VERLOX | |
|---|---|---|
| Fails on edge cases | No fallback | Human VA steps in |
| Goes rogue | No guardrail | Governance layer active; operator can pause |
| Audit trail | Partial logs | Full record on every action |
| Verifiable by regulators | No | Complete audit log; available on request |
| Oversight cost | Add-on or none | Included in every plan |
Audit logs use cryptographic content hashes. No client data leaves VERLOX infrastructure.
Every Aiva runs with built-in governance: audit trail, permission boundaries, and operator oversight. For advanced AI governance across your whole stack, see Labyrinth Scout.
Simple pricing
Human VA oversight, built-in governance monitoring, and a full audit log included on every plan.
Starter
£49/mo
1 Aiva
- 2,000 messages per month
- Email and one messaging channel
- Human VA oversight included
- Built-in governance monitoring
- Full audit log
Team
£99/mo
Up to 5 Aivas
- Everything in Starter
- 10,000 messages per month
- 5 Aivas
- Analytics dashboard
Business
£299/mo
Unlimited Aivas
- Everything in Team
- Unlimited messages
- Custom customer-facing name and domain
- Custom Aiva training (documents and FAQs)
- Custom governance rules and escalation thresholds
All plans include a 15-day free trial. No card required. Scout is included on every Aiva plan. | Building on Carina directly? See all pricing
Your first Aiva is free for 15 days.
No card required. Cancel any time. Backed by the VERLOX VA team from day one.
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